Tech 360

  • Our engagement
    till date

  • 1M+

    Truck rolls cancelled

  • 35%

    Improvement in on time arrival.

  • 8%

    Improvement in client completion rate

Trouble Ticket Management For Seamless Customer Service

Welcome to Tech360, the ultimate end-to-end solution for trouble ticket management. Designed to streamline and optimize your customer service operations, Tech360 integrates intelligent workflows with third-party commercial dialer solutions, ensuring real-time visibility into trouble ticket resolution.

Our platform empowers your team with predictive dialing, ticket prioritisation, and seamless data integration, transforming how you manage customer issues and enhance service efficiency.

Keywords:

With Tech 360, you get

  • Increased Efficiency

    Streamline ticket resolution with intelligent workflows and predictive dialing.

    IncreasedEfficiency
  • EnhancedVisibility

    Enhanced Visibility

    Real-time portal updates provide instant status tracking of trouble tickets.

  • Improved Customer Satisfaction

    Efficient ticket prioritization and escalation tracking ensure timely resolutions.

    ImprovedCustomerSatisfaction
  • SeamlessIntegration

    Seamless Integration

    Automatic data ingestion from various client systems for a unified view.

  • Accurate Data Management

    Comprehensive data validation checks maintain data integrity.

    AccurateDataManagement

CHALLENGES

In the fast-paced world of customer service, managing trouble tickets efficiently is a significant challenge. Organizations struggle with:

  • 1.

    High Volume of Tickets:
    Managing and prioritizing numerous trouble tickets.

  • 2.

    Customer Escalations:
    Tracking and resolving customer escalations promptly.

  • 3.

    Data Integration:
    Integrating data from various systems and maintaining accuracy.

  • 4.

    Real-Time Visibility:
    Providing real-time updates on ticket status to stakeholders.

“Intelligent Ticket Management”

Tech360 addresses the challenges with a comprehensive solution that integrates advanced technologies and intelligent workflows. Our approach ensures efficient ticket management, real-time status updates, and seamless data integration, enhancing overall service quality and customer satisfaction.

SOLUTIONS

01 PREDICTIVE DIALING

Automate outbound calls to customers based on ticket priority and urgency.

02 TICKET PRIORITIZATION

Intelligent algorithms prioritize tickets for efficient resolution.

03 AGENT WORKFLOW MANAGEMENT

Streamline agent workflows to ensure consistent and effective ticket handling.

04 CUSTOMER ESCALATION TRACKING

Monitor and manage escalations to ensure prompt resolutions and customer satisfaction.

05 AUTOMATED DATA INGESTION

Seamlessly ingest and validate data from various client systems for a unified view.

TECH 360 SERVICES

  • To handle outbound/Inbound call.
  • Auto & Manual scrub to assess business rule, node health, account, and device status.

  • Dialer, chat bots and emails all-in-one cloud platforms experiences at scale.
  • Partnership with service provider for dialer.
  • Lower total cost of ownership with highly efficiency Intelligent routing and omni channel orchestration.

  • Customers can stream video to repair agents to troubleshoot issues.
  • Augmented Reality (AR) module overlays customer equipment in 3D space.
  • Agent can then guide customer to exact equipment parts such as ports.

  • Monitoring at agent level during the call to ensure they adhere to established standards.
  • QA team evaluate agent interaction during the customer interaction, such as empathy, & TS/ Problem solving skill.

  • Integrated Guided Resolution with dialer to present scenario-based instructions to agents.

  • Trouble Call monitoring & analysis with trouble call trending, customized reporting and custom date range.

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