Voice.ai

A highly customisable and flexible, modular design for a Sentiment & Speech analysis tool that allows for application in multiple industries.

About
the project

  • Interactive Data Exploration
  • Real-Time Performance Monitoring
  • Customizable Dashboards
  • Predictive Analytics
  • PROBLEM: The existing proof of concept had varied challenges on visual, structural and precognitive Processing levels. The design was non-intuitive, the layout and info-architecture proved quite difficult to learn, and the value add features were missing. The existing application just provided the bare minimum speech to text transliteration and basic emotional analysis.
  • ISSUES: Getting the data is one thing, but processing and presenting it in a manner that might yield actionable insights is where the actual value lies.
  • USER CENTRIC DESIGN: The whole system should recognise the various types of users, anticipate their specific needs and create design that would fit their individual requirements.
  • ADVANCED ANALYTICS INTEGRATION: The Low levels of usability and value output Shows the critical needs for data visualisation and Application of advanced analytics tot he system.
  • DISRUPTION: Learn from the different kinds of offering that are being preferred by the market and how they are being provided by the competitors. Anticipate the trend, and create a homogenous design that offers all the latest features, in modular design that allows for future expansion while providing for ample attentive preprocessing and reduced cognitive load for the user.

Result

The team was able to create a highly customisable and flexible, modular design for a sentiment analysis tool that allows for application in multiple industries. The tool take into consideration the different types of users and based upon their specific needs, provides a customised experience that enhances efficiency and accuracy.


It provides for strategic as well as tactical level views, advanced analytics and insights and ML enabled real time prompting to aid and assist the operative in providing the best experience to the customer.

Result

Framework led product design : Reliability, Scalability, Quality assurance, Good insights

-Subo